Crowne Plaza Memphis Downtown FAQ
Q: I booked on a website other than the hotel website and I need to make changes to my reservation. How do I do this?
A: Please contact the customer service department at the website you used to make your reservation.
Q: Is there an early check in?
A: One can be requested; however, we cannot promise that it will be full filled. That will be passed on the occupancy level of the hotel the night before.
Q: What is your cancellation policy?
A: Please cancel by 6PM the day before check in. One night's room and tax is the penalty for canceling after this time frame.
Q: What is required in at check in?
A: Photo ID and credit card.
Q: Can I pay cash for my room?
A: Yes, we will require a credit card on file with a hold for $25 per day for incidentals.
Q: Do you have rollway's and cribs? Is there a charge for these items?
A: Cribs are complementary; Rollway's are $10 per day.
Q: Do you have government/military rates?
A: Yes, please have identification.
Q: Is breakfast included?
A: No breakfast is not included; however, when booking you can add on breakfast for two people for only $5.00 more per night.
Q: Do your rooms come with a fridge?
Q: Do your rooms come with a microwave?
Q: Do you have accessible rooms?
A: Yes, 8 King rooms with accessible tubs and 1 (one) double room with a roll-in shower.
Q: Do you have an early departure fee?
Q: Do you have a late departure fee?