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Memphis, Tennessee
300 N. 2nd Street, Memphis, Tennessee 38105
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Reservations : 300 N. 2nd Street, Memphis, Tennessee 38105

Crowne Plaza Memphis Downtown FAQ

 

Reservations

Q: I booked on a website other than the hotel website and I need to make changes to my reservation. How do I do this?

A: Please contact the customer service department at the website you used to make your reservation.

Q: Is there an early check in?

A: One can be requested; however, we cannot promise that it will be full filled. That will be passed on the occupancy level of the hotel the night before.

Q: What is your cancellation policy?

A: Please cancel by 6PM the day before check in. One night's room and tax is the penalty for canceling after this time frame.

Q: What is required in at check in?

A: Photo ID and credit card.

Q: Can I pay cash for my room?

A: Yes, we will require a credit card on file with a hold for $25 per day for incidentals.

Q: Do you have rollway's and cribs? Is there a charge for these items?

A: Cribs are complementary; Rollway's are $10 per day.

Q: Do you have government/military rates?

A: Yes, please have identification.

Q: Is breakfast included?

A: No breakfast is not included; however, when booking you can add on breakfast for two people for only $5.00 more per night.

Q: Do your rooms come with a fridge?

A: Yes

Q: Do your rooms come with a microwave?

A: No

Q: Do you have accessible rooms?

A: Yes, 8 King rooms with accessible tubs and 1 (one) double room with a roll-in shower.

Q: Do you have an early departure fee?

A: No

Q: Do you have a late departure fee?

A: No

General

Q: What time is check in/check out?

A: Check in 4PM/ Check out 11AM.

Q: Is there an early check in?

A: One can be requested; however, we cannot promise that it will be full filled. That will be based on the occupancy level of the hotel the night before and room type availability.

Q: Is there self-parking? How much? Is there valet? How much?

A: We offer self-parking with a cost of $17.00 per day with come and go privileges. Valet parking is not offered

Q: Do you allow smoking on or inside the property?

A: Non-smoking hotel, there are designated smoking areas outside the hotel.

Q: Do you offer Wi-Fi? Is it free?

A: Complementary Wi-Fi.

Q: Do you have a pool? Do you have a hot tub?

A: Pool Only.

Q: Do you allow pets?

A: Service animals only, please have paper work.

Restaurants

Q: Do you have any restaurants on site? What are their hours?

A: Yes, Notes & Provisions is on the lobby level serving meals 6AM-10PM. We also offer a late night bar menu 10PM-12 midnight

Q: Do you have room service? What are their hours?

A: Yes, 6AM-10PM

Nearby Attractions

  • Beale Street
  • Graceland
  • Bass Pro Shop at the Pyramid
  • Memphis Cook Convention Center
  • Memphis Rock 'n' Soul Museum
  • Gibson Guitar Factory
  • National Civil Rights Museum
  • FedEx Forum
  • Sun Studios
 

Additional Information

Q: Do you have a shuttle?

A: Yes, our shuttle operates within a 3-mile radius of the hotel lease see hours below:
  • Sun: 10 am - 10 pm
  • Mon - Thu: 7:30 am - 11:00 pm
  • Fri: 7:30 am - 12 am
  • Sat: 10 am - 12 am
Our shuttle does not operate to/from Memphis International Airport.

Q: Do you have a business center?

A: Yes, 24-hours

Q: Do you have a fitness center?

A: Yes, 24-hours
 

State-of-the-Art Memphis Meeting Space

  • Professional Meeting Planners
  • Custom Menus
  • Daily Meeting Debrief
  • Catering Services
  • Free High-Speed Wi-Fi
  • Audio Visual Equipment
  • Buffet & Banquet Options
  • Flexible Layouts
  • 7 Meeting
 
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